At OUTORA, we are committed to providing reliable outdoor products designed for camping, 4WD adventures and outdoor living.
We stand behind the quality of our products and offer warranty support for manufacturing defects to ensure you can enjoy your outdoor gear with confidence.
Warranty Coverage
OUTORA products are covered against defects in:
- Materials
- Manufacturing workmanship
- Product functionality under normal use
If your product has a genuine manufacturing defect, we will assess the issue and provide an appropriate solution, including repair, replacement or other support where applicable.
Warranty Period
Unless otherwise stated on the product page:
All OUTORA products include a 12-month warranty from the date of purchase.
Warranty coverage applies to the original purchaser with proof of purchase.
What Is Not Covered
The warranty does not cover damage caused by:
- Normal wear and tear
- Accidental damage
- Misuse or incorrect operation
- Improper installation
- Incorrect storage or maintenance
- Modifications or alterations
- Damage caused by extreme weather conditions or natural events
Outdoor products are designed for outdoor use, but proper care is required to maintain product performance and lifespan.
How To Make A Warranty Claim
If you believe your product has a manufacturing issue, please contact our support team with:
- Order number
- Proof of purchase
- Photos or videos showing the issue
- Description of the problem
Our team will review your claim and provide the next steps.
Email:
Product Care Recommendations
To maximise the lifespan of your OUTORA products:
✓ Clean products after outdoor use
✓ Allow wet items to dry before storage
✓ Store equipment in a dry location
✓ Follow product instructions carefully
✓ Avoid unnecessary exposure to harsh conditions
Our Commitment
We are dedicated to creating practical outdoor gear that supports Australian adventures.
If you experience any issues with your OUTORA product, our team is here to help provide a smooth and reliable customer experience.