Shipping policy

Shipping Policy

Last updated: July 2026

At OUTORA, we're committed to delivering your outdoor gear safely and reliably across Australia. Whether you're preparing for a camping trip, a 4WD adventure or upgrading your outdoor space, we'll work hard to get your order to you as quickly as possible.

Australia-Wide Shipping

We proudly ship to customers across Australia, including metropolitan, regional and most remote areas.

Delivery availability may vary depending on your location and courier service coverage.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, sales events or public holidays, processing times may be slightly longer.

Shipping Options

Standard Shipping

Order Value	Shipping Cost	Estimated Delivery
AUD $0.00 – $98.99	AUD $9.95	8–15 Business Days
AUD $99.00+	FREE	8–15 Business Days

Free Standard Shipping is automatically applied at checkout for eligible orders.

Express Shipping

Shipping Cost	Estimated Delivery
AUD $19.95	3–7 Business Days

Express Shipping is available for most Australian delivery addresses and can be selected during checkout.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

You can track your parcel directly through the courier using the provided tracking number.

Multiple Shipments

If your order contains multiple products, your items may be shipped separately depending on:

Product availability
Warehouse location
Package size

You will receive separate tracking information if multiple shipments are required.

Delivery Delays

Estimated delivery times are provided as a guide only.

Occasionally, delays may occur due to factors outside our control, including:

Extreme weather conditions
Bushfires or floods
Public holidays
Courier network delays
Peak shopping seasons

We appreciate your patience and will do our best to keep you informed.

Delivery Address

Please ensure your shipping address is complete and accurate before placing your order.

OUTORA is not responsible for delays or additional shipping costs resulting from:

Incorrect delivery information
Failed delivery attempts
Unclaimed parcels
Requests to redirect parcels after dispatch

If an order is returned to us for any of the above reasons, additional shipping charges may apply before it can be resent.

Damaged Or Missing Orders

If your order arrives damaged or an item is missing, please contact us within 7 days of receiving your parcel.

Please include:

Your order number
Photos of the packaging and product (if applicable)
A brief description of the issue

We'll investigate promptly and work with you to provide an appropriate resolution.

Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law (ACL).

If a product arrives faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with applicable consumer protection laws.