Shipping policy

Shipping Policy

Outora delivers within Australia only. Our range includes products dispatched from Australian warehouses and products shipped directly from overseas fulfilment partners.

Shipping Fee

We charge a flat shipping fee of AUD $19.95 per order, regardless of order value. We do not currently offer free shipping.

This fee applies once per order, including orders containing both Australian warehouse items and overseas-dispatched items. If your order arrives in separate parcels, you will not be charged additional shipping fees for those separate deliveries.

Where Your Order Ships From

Depending on the product, your order may be dispatched from:

An Australian warehouse; or
An overseas fulfilment partner, including suppliers in China.

Not all products are stocked in Australia. Please check the product page for dispatch information and estimated delivery times. If you are unsure where an item ships from, contact us before ordering.

Estimated Delivery Times

Australian warehouse items: Standard delivery is estimated at 5–8 business days after dispatch.

Overseas-dispatched items: Delivery times vary by supplier, shipping service and destination. Please refer to the estimated delivery timeframe stated on the product page, or contact us before ordering. The 5–8 business day estimate for Australian warehouse items does not apply to overseas shipments.

Delivery estimates exclude order processing time unless otherwise stated. Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates and are not guaranteed. Regional and remote destinations may take longer. Carrier disruptions, peak periods, weather and customs clearance can also affect delivery. If we become aware of a significant delay affecting your order, we will contact you with an update.

Orders with Multiple Items

Items in the same order may ship from different warehouses or suppliers and arrive on different days.

Each parcel may have its own tracking number. Receiving one parcel does not necessarily mean your entire order has been delivered. Your shipping fee remains AUD $19.95 for the whole order.

Order Tracking

Once tracking information is available, we will send it to the email address provided at checkout.

Tracking updates may take time to appear after dispatch. For overseas shipments, updates may be less frequent while a parcel is in international transit.

If you have not received tracking information or your order has passed its estimated delivery timeframe, please contact us with your order number.

Delivery Addresses

Please check that your delivery address and contact details are correct before completing your order.

If you need to change your address, contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

Delivery to PO boxes, Parcel Lockers and remote locations depends on the product and carrier. Please contact us before ordering if you need delivery to one of these destinations.

If a parcel is returned because of an incorrect address or is not collected, we will contact you to discuss the next steps and any applicable redelivery costs before arranging another shipment.

Missing or Damaged Deliveries

If your parcel arrives damaged, contains an incorrect item, or is marked as delivered but cannot be located, please contact us as soon as possible with your order number and relevant details. Photos of the item and packaging can help us investigate damage.

We will work with the fulfilment partner or carrier to investigate and arrange an appropriate resolution. You do not need to contact our overseas suppliers directly.

Nothing in this policy limits your rights under the Australian Consumer Law.